{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/9505a1d10e4f442c99f9fc5d839a90de\" frameborder=\"0\" width=\"1440\" height=\"1080\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1080,"width":1440,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1080,"thumbnail_width":1440,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/9505a1d10e4f442c99f9fc5d839a90de-00001.gif","duration":707,"title":"16 July, 2021 - User Tutorial: How to Request a Manual Refund (After 15 Days of Purchase)","description":"URL to login to SportLomo User account: https://admin.sportsmanager.ie/sportlomo/users/login\n\nThere are two important items to note:\n\n1. If you see an error message appear once you have saved your refund request (04:23 to 04:34), please view the status of the refund request before trying to resubmit. To do this, go to the left side bar and select: Payments > Memberships > Refunds/Refund Request. Here you will be able to confirm that your refund request has been submitted. Select the 'i' icon for more details. If the refund request does not appear, please contact Rugby Ontario.\n\n2. Please ensure you have read and reviewed all refund policies (Rugby Canada, Rugby Ontario and your Club, if applicable). Note, only refunds requested within the same year of purchase will be approved. Furthermore, a refund will only be approved by Rugby Canada and Rugby Ontario if  no participation in rugby related activities has occurred."}