{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/957dd816973344929020dce4f8ec24f7\" frameborder=\"0\" width=\"1672\" height=\"1254\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1254,"width":1672,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1254,"thumbnail_width":1672,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/957dd816973344929020dce4f8ec24f7-4ecfdaf37b204e12.gif","duration":118.329,"title":"Customer Service Iceberg Example 🧊","description":"I received an email reporting a broken newsletter subscription process for my customer service tips. Instead of just fixing it for one person, I realized it might be a larger issue affecting more users. I investigated, found the broken link, and traced it to a specific hidden form on my website. Action: Investigate potential hidden issues affecting multiple users."}