{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/9614b2037be94155a71aad86c1ff409e\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/9614b2037be94155a71aad86c1ff409e-2454f12cc8d13da6.gif","duration":812.98,"title":"x-rai Platform - Retention Team Module Training","description":"In this video, I dive into the retention team module and explain the concept of retention risk, which identifies potential service cancellations. I share insights from our analysis of cancellation calls, revealing that customers often reach out multiple times before deciding to cancel. I recommend focusing on high-risk calls to address issues proactively. Please take a look at the recommended next steps provided by the AI to help retain customers effectively."}