{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/964e8312ee524b4894c242f37c0569a4\" frameborder=\"0\" width=\"1280\" height=\"960\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":960,"width":1280,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":960,"thumbnail_width":1280,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/964e8312ee524b4894c242f37c0569a4-6022c7c6693a1956.gif","duration":298.262,"title":"Customer Support Email Triage Automation 🤖","description":"In this video, I walk you through our new AI-driven customer inquiry handling system powered by RockEye. We fetch and categorize emails in real time, validating AI responses to ensure accuracy before smartly assigning tickets to the appropriate teams based on urgency. For instance, urgent issues like a payment system outage are prioritized for immediate attention with a one-hour SLA. I demonstrate the workflow using dummy emails, showing how tasks are created in ClickUp and notifications sent to our support team. Please review the process and familiarize yourself with the new system to enhance our customer service efficiency."}