{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/973c707cfe5544c6972c97dff3bedb44\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/973c707cfe5544c6972c97dff3bedb44-edf881b83c4bcbdc.gif","duration":215.374,"title":"Adjusting an Activity Record in IMS for Product Changes","description":"In this video, I demonstrate how to adjust an activity record in IMS when a customer, like Mohammed, has purchased the wrong product. Specifically, we switch him from the SleepCues BoardReview 2.0 to the 3.0 version without needing a refund, as both products are priced the same at $500. I walk through the steps of finding the correct product code in Shopify, updating the record, and syncing the purchase history to ensure everything is accurate. There’s no action requested from you, but I do show an extra verification step to confirm the changes are reflected correctly."}