{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/976125b8715d4401b2cbebf733527766\" frameborder=\"0\" width=\"1110\" height=\"832\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":832,"width":1110,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":832,"thumbnail_width":1110,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/976125b8715d4401b2cbebf733527766-c2d30aed2f834168.gif","duration":49.869,"title":"Understanding the New Feature Manager Feedback System","description":"In this video, I explain how the new feature for manager feedback works. As an admin, you can access the call history and add feedback for representatives directly during a call. For instance, I suggest that one rep needs to improve on introducing themselves better. This feature is designed to enhance our coaching process and support our team’s development. I encourage you to start using this tool to provide constructive feedback to your team members."}