{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/9827f53fe7c54fb2bee3cf6da020eaa1\" frameborder=\"0\" width=\"1280\" height=\"960\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":960,"width":1280,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":960,"thumbnail_width":1280,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/9827f53fe7c54fb2bee3cf6da020eaa1-d4158010c7d11979.gif","duration":559.526,"title":"Agency Tycoon Board for Operations Improvement","description":"This Loom presents “Agency Tycoon,” a new interactive, one-on-one experience for agencies to assess operations and visualize performance improvements. The presenter explains a question-and-answer discovery process with benchmarks like getting COIs out in 15 minutes and hitting endorsement service level agreements, followed by gathering agency details such as retention (example 75%) and revenue (example 5,005 million) to generate a valuation-linked board. The board enables granular review of service tickets, desk tooling, carrier commission reconciliation, alert loops, and renewal preparedness, plus stress tests showing value changes when improvements are made. The Loom concludes by offering to book time to provide feedback on improving the board and the overall experience."}