{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/98d85ba637b74914b2ba18d48a97946d\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/98d85ba637b74914b2ba18d48a97946d-d7503ea6cc942260.gif","duration":3726.1,"title":"How Multi-Morbidity Clinics Save Recall Time","description":"This Loom explains how to improve primary care recalls and multimorbidity clinics by shifting from list-based, fragmented workflows to patient-first, risk and urgency prioritization supported by automation. It highlights downsides of current spreadsheet and bulk upload approaches, including administrative burden, text-message fatigue, appointment duplication, and frequent CQC-related search overdue, with over 50% of 436,000 patients showing overdue items. The live demo with Chloe shows using Planner to filter holistically by patient, manage recalls with one or two SMS rather than multiple messages, automatically generate blood requests, and support asynchronous triage using submitted data like blood pressure with traffic-light status. It also covers enabling care coordinators and clerical staff to handle parts of recall, with 11 minutes per patient cited for manual recall versus much faster software processing."}