{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/99ff7cc88af24041be31deaae55ddc9c\" frameborder=\"0\" width=\"2308\" height=\"1731\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1731,"width":2308,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1731,"thumbnail_width":2308,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/99ff7cc88af24041be31deaae55ddc9c-9cdd7e4843015256.gif","duration":397.3777,"title":"Understanding Claim Inspections and Automation Rules","description":"In this video, I discuss claim inspections and the automation rules we use to streamline the process. Claim inspections allow us to verify information related to returns and warranty claims, ensuring that we accurately assess items as they come in. I provide examples of inspection rules for used or open box returns and defective product claims, highlighting how these rules guide our team in collecting necessary information. I encourage you to review the inspection processes and consider how they can enhance our claims handling. Please take a moment to familiarize yourself with these procedures to ensure we maintain a high standard in our returns experience."}