{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/9a56473fadd54be1852d90d216d3b67a\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/9a56473fadd54be1852d90d216d3b67a-9e359e9364085010.gif","duration":268.531,"title":"How to cancel and reinstate a visit","description":"In this video, I explain how to effectively cancel and reinstate visits in our visit calendar to maintain accurate records. I walk you through the process for both stand-alone and recurring visits, emphasizing the importance of adding cancellation details for proper auditing. Additionally, I demonstrate how to reinstate a visit when circumstances change, ensuring that all tasks and medications are reassigned as needed. Please remember that carers will only see cancellation updates when they refresh their apps. I encourage you to familiarize yourself with these processes to enhance our scheduling efficiency."}