{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/9adc96cbfbac405bbfa7ab36620e3d87\" frameborder=\"0\" width=\"2218\" height=\"1663\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1663,"width":2218,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1663,"thumbnail_width":2218,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/9adc96cbfbac405bbfa7ab36620e3d87-60983a803e6515df.gif","duration":424.531,"title":"Guide: Translation","description":"In this video, I guide you through setting up translation in Wilmo, starting with enabling auto-translation for incoming customer messages. I demonstrate how to select target languages, emphasizing that while our team's preferred language can be set, individual team members can choose their own. I also walk you through sending a test support email in a different language to see how it translates. Please pause the video and send a test support mail in a language other than English to experience the translation feature firsthand. Finally, I show you how to reply to customers in their language, including the option to send replies in a different language if desired."}