{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/9b551d79cfe54049b7065531f3d6110d\" frameborder=\"0\" width=\"1850\" height=\"1387\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1387,"width":1850,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1387,"thumbnail_width":1850,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/9b551d79cfe54049b7065531f3d6110d-e94c27d4b87d79e4.gif","duration":94.06,"title":"Navigating the Support Portal Features 📑","description":"In this video, I walk you through the core features of the Support Portal. You can access it from the Dashboard under Resources. I highlight how to view your tickets from the past 365 days, including open and closed tickets, and how to filter them by various time frames. I also demonstrate how to create a new support ticket by selecting the appropriate request from the drop-down menu. Please take a moment to familiarize yourself with these features."}