{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/9b78b3ca2f8d4955a77d84079cad0cba\" frameborder=\"0\" width=\"2984\" height=\"2238\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":2238,"width":2984,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":2238,"thumbnail_width":2984,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/9b78b3ca2f8d4955a77d84079cad0cba-abde1a33086d3c05.gif","duration":623.602,"title":"Guide to tags and backfilling","description":"In this video, I guide you through how tags and tag backfilling work in Wilmo, which helps categorize support tickets automatically. I demonstrate creating a new tag for 'Beanie Defects' and how to simulate tag application to ensure it works properly. Additionally, I explain the tag distribution analytics feature, which provides insights into ticket management. I also show you how to perform a tag backfill to apply new tags to past tickets, emphasizing the importance of reviewing the results. Please make sure to check the analytics after backfilling to see how many tickets have been tagged."}