{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/9b927b023fce4c5397e76c6274deb2c5\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/9b927b023fce4c5397e76c6274deb2c5-00001.gif","duration":119.772,"title":"Bulk Event Changes in the Staffing Timeline and Templates","description":"In this video, I will demonstrate how you can efficiently make bulk event changes on both the staffing timeline and within templates. Have you ever needed to move a group of events from one event type to another? Perhaps you want to redirect agents from email to chat due to high chat volume or switch phone events to chat events for a day when phone lines are turned off. I will show you two options for making these changes: selecting a group of events to change to one event type, or changing a single event type to a different one. This functionality also applies to templates. Watch the video to learn how to streamline your event changes and save time."}