{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/9ba1d3038d954c2f97270471ac792a9b\" frameborder=\"0\" width=\"1802\" height=\"1351\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1351,"width":1802,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1351,"thumbnail_width":1802,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/9ba1d3038d954c2f97270471ac792a9b-11773240b99fffb9.gif","duration":79.24,"title":"Introducing the Otto Patient Portal","description":"This Loom explains the new patient portal feature that lets patients track their orders from the moment an order is placed. During order processing, users can include an order tracking link, which sends the patient everything needed to access the portal without login or account setup. Patients then see a new Track your order button to view order details and status, with updates from suppliers appearing automatically in the portal. Fewer “where’s my order” calls are expected as patients gain more transparency."}