{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/9bce6a4f7f6b4e5a8d047a4b8c80cea2\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/9bce6a4f7f6b4e5a8d047a4b8c80cea2-02f4cbf345b42f76.gif","duration":130.448,"title":"Certificate Request Process Overview","description":"In this video, I walk you through the process of logging a certificate request, whether it comes from our internal team or directly from a customer using the service request form. I emphasize the importance of verifying coverages and effective dates before sending out the certificate. Depending on the type of certificate—whether for a holder or an additional interest—I explain how to select the appropriate options and add necessary details. Please make sure to follow these steps carefully to ensure accuracy in our documentation. Let me know if you have any questions or need further clarification!"}