{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/9c1a0cd978e8480eae3d86a57e0d9141\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/9c1a0cd978e8480eae3d86a57e0d9141-de1cc1980a3c5227.gif","duration":312.845,"title":"How to Submit and Track a Support Ticket","description":"This Loom explains how to submit and manage a support ticket in Member 365. Viewers can submit a ticket from the help center by hovering over Help Center in the admin dashboard, using the help center block on the main page, or hovering Resources and clicking Help Center from the Member 365 website. The form requires an email address, inquiry type, admin login URL, module, business impact, subject, issue description, and optional attachments, then prompts email verification before submission. After verifying, the ticket is created with a ticket number, and updates can be handled either by replying to the support email or logging into the help desk to view and respond to messages."}