{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/9c42396a99db4b66b54c00afb1643705\" frameborder=\"0\" width=\"1280\" height=\"960\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":960,"width":1280,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":960,"thumbnail_width":1280,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/9c42396a99db4b66b54c00afb1643705-185067270db28b0e.gif","duration":114.354,"title":"How to Merge Contacts in Platform","description":"This Loom explains how to merge two contacts to keep one record while preserving prior conversation history. Mercedes uses Paola’s old phone number ending in 54 and Paola’s new number ending in 93, choosing to keep the contact ending in 93. She opens the kept contact, clicks the three dots in the contacts tab, selects Merge contact, and enters the old number to find the matching record ending in 54. After confirming it appears, she clicks Merge to combine them."}