{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/9c5b6389b7a84d8991c5332549d574e6\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/9c5b6389b7a84d8991c5332549d574e6-f2afc45c5979d714.gif","duration":193.788,"title":"Improving Customer Support Reporting for Better Engagement 📊","description":"Hi Matt, in this video, I wanted to share some feedback on our customer support reporting system. Currently, I can only see customer engagement through archives, which is not scalable as we grow. It would be really helpful to have a list view showing which customers are engaging and which aren't, along with their sub-accounts. This visibility would allow us to better target our marketing efforts and improve customer support engagement. I’d appreciate it if we could explore this suggestion further."}