{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/9c9995622f8c41caa406ed10c4625f77\" frameborder=\"0\" width=\"1440\" height=\"1080\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1080,"width":1440,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1080,"thumbnail_width":1440,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/9c9995622f8c41caa406ed10c4625f77-fa9e0d71bede8691.gif","duration":2831.12,"title":"Reporting &amp; Analytics: Turning Data into Action","description":"In this training session, I covered the reporting and analytics capabilities within the Capitane Staff Site, focusing on how to effectively utilize customer and revenue reports. We explored various filters and export options to track customer engagement and identify churn risks, as well as how to analyze check-ins and revenue trends over time. I also touched on the importance of understanding conversion rates for new customers and the significance of retaining our existing members. If you have any questions, please feel free to drop them in the Zoom chat, and remember that this session will be recorded for future reference. I encourage you to join our next quarterly training on December 17th, especially if you have new team members who could benefit from it."}