{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/9ccf4115e8204aef94bf67abe8d07712\" frameborder=\"0\" width=\"1586\" height=\"1189\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1189,"width":1586,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1189,"thumbnail_width":1586,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/9ccf4115e8204aef94bf67abe8d07712-777102984bc94ef7.gif","duration":389.048,"title":"Just 1 Thing: Lead Routing Rules","description":"This Loom explains how to set up lead routing rules using language preference to automatically assign leads to the right agents. It walks through going to state settings, then lead routing rules, adding a Spanish preference rule with high priority, and selecting Spanish as the language. It notes optional settings such as routing leads to unassigned if no agents are available or requiring agents to be logged in. To activate the rule, the lead form submission must pass through an Agent field set to Auto, so Spanish-preferring leads route automatically without manual assignment."}