{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/9cd9a1a1d0594b64816178a7e2747cfd\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/9cd9a1a1d0594b64816178a7e2747cfd-00001.gif","duration":220.06,"title":"Conversation Templates","description":"In this video, I discuss the use of templates in conversations, specifically SMS and email templates. These templates can be used for quicker communication and to maintain a consistent message. I explain how to use the templates and highlight the ones that are automatically used in automatic communications. Additionally, I provide examples of templates for different scenarios, such as answering FAQs and sending monthly billing information. By using these templates, we can streamline our communication process and ensure a professional and efficient response."}