{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/9d194199a84e4f20a3740fe0d05d73d8\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/9d194199a84e4f20a3740fe0d05d73d8-e266a0feb992afaf.jpg","duration":2804.36,"title":"IAW April '26 - Internal Communication","description":"This Loom focuses on the importance of internal communication in veterinary hospitals and how Instinct’s tools can streamline workflows from front staff to doctors and technicians. Melissa explains how patient dashboard features like Ready to, triage tags, assigned to me, and a care team section provide real-time status visibility and reduce verbal repetition, confusion, and delays. External guests from Oakland Veterinary Referral Services, including Jessica and Kyla, share how they standardize workflows using SOPs and central documentation via a comm log, plus visual triage colors, task lists, and a scheduler, noting their ER team includes about 90 technicians and assistants and 15 rotating doctors. The session also includes a sneak peek of an upcoming pet owner portal feature that will allow clients to book appointments directly with configurable options for appointment types, doctors, and availability."}