{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/9d41667ee6ff46fa9516afe3b9574a02\" frameborder=\"0\" width=\"1728\" height=\"1296\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1296,"width":1728,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1296,"thumbnail_width":1728,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/9d41667ee6ff46fa9516afe3b9574a02-1715777730619.gif","duration":216.467,"title":"Routing Calls to Specific Groups of Agents","description":"In this video, I explain how to route calls to specific groups of agents using our platform. I provide two scenarios where this feature can be used: language-based routing and store-based routing. I demonstrate how to create new call routings and groups, add agents to the groups, and integrate the routing functionality into your website or product page. This video is a step-by-step guide with important information and action steps for viewers to implement the routing feature."}