{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/9d5517decd3e493daa954ae472587e85\" frameborder=\"0\" width=\"1272\" height=\"954\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":954,"width":1272,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":954,"thumbnail_width":1272,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/9d5517decd3e493daa954ae472587e85-e62f00e2375db9fe.gif","duration":222.592,"title":"On-Arrival Platform: Upselling","description":"In this video, I walk you through how to add an upsell using the OnArrival platform, making it quick and intuitive to seize upselling opportunities at the front desk. I demonstrate how to filter the arrivals list by reservation status, check-in or check-out dates, and guest name, while highlighting key guest information such as opportunity level and pre-arrival interactions. You'll learn two methods for adding an upsell: from the guest profile or using the addTransaction feature for checked-in guests. I emphasize that upgrades sync automatically with your PMS, streamlining the process. Please take a moment to familiarize yourself with these steps to enhance our upselling efforts!"}