{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/9e1399c60c7c417bb7e22bea0580fa79\" frameborder=\"0\" width=\"1152\" height=\"864\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":864,"width":1152,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":864,"thumbnail_width":1152,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/9e1399c60c7c417bb7e22bea0580fa79-00001.gif","duration":179,"title":"Freshdesk | How To Manage Tickets (For Agents)"}