{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/9e27c2720f9f49c58878747791e1914d\" frameborder=\"0\" width=\"1940\" height=\"1455\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1455,"width":1940,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1455,"thumbnail_width":1940,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/9e27c2720f9f49c58878747791e1914d-e3b4ea027ce99436.gif","duration":554.25,"title":"Defects 2.0 Walkthrough, New Features Explained","description":"This Loom walkthrough introduces the updated Defects 2.0 experience in Whiparound and compares it to the current Defects page. It explains that the current layout places key information on the left while attachments and activities are separated on the right, with comments and activity logs grouped lower, requiring extra scrolling. The creator highlights improvements driven by customer feedback, including adding Defect-level custom fields, creating defects ad hoc and turning them into work orders, and streamlining repair status actions with a single button to mark as in progress, corrected, or no correction needed. The new interface moves defect details to the left and attachments and activities into dedicated sections on the right."}