{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/9e5ee06e710f4fb18129d541941b7bcc\" frameborder=\"0\" width=\"1836\" height=\"1377\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1377,"width":1836,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1377,"thumbnail_width":1836,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/9e5ee06e710f4fb18129d541941b7bcc-f1baf071717c8d1f.gif","duration":410.75,"title":"1.) Onboarding, EMR Setup, Configuring Activity Tags","description":"This Loom guides new Zengage users through onboarding setup, focusing first on connecting EMR data and configuring WellSky Activity Tags. Under Getting Started, viewers should use the Documentation setup guide and complete Connect Your EMR, noting WellSky integration is automatic for TeamEngage and typically filters within a day, while other EMRs require following a video tutorial starting around 2.10. It then explains how to configure WellSky Activity Tags, including common tags like Employee Canceled Visit and the need for exact case-sensitive copy and paste. These tags help Zengage accurately determine rewards, such as suppressing attendance rewards after callouts, and can also preserve access in offboarding scenarios and prevent mobile clocking and timeliness penalties when approved tags are present."}