{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/9e83c303e0f34553a132002bedf38305\" frameborder=\"0\" width=\"1516\" height=\"1137\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1137,"width":1516,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1137,"thumbnail_width":1516,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/9e83c303e0f34553a132002bedf38305-00001.gif","duration":299.94,"title":"Property Rental Application Process","description":"Hi, my name is Gray and in this video, I will walk you through a project I did to collect rental applications for properties. I will discuss the experiences of both tenants and property investors/managers, and how we used an iterative user research approach. We discovered insights through audio interviews and concept testing, focusing on the lengthy process for landlords and the costly application fees for tenants. I will show you how we aimed to balance these issues by implementing a pre-screening process. Join me as I demonstrate the landlord setup experience and the simplified application process for tenants."}