{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/9f4043b39bde496d87103031f521a960\" frameborder=\"0\" width=\"1800\" height=\"1350\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1350,"width":1800,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1350,"thumbnail_width":1800,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/9f4043b39bde496d87103031f521a960-1ad17e32aab16a9f.gif","duration":354.475,"title":"Introducing Uniportal AI for Helpdesk Operations 🤖","description":"Hi everyone, I'm excited to introduce Uniportal AI, our new AI assistant designed specifically for MSP helpdesk operations. In this video, I demonstrate how it efficiently handles a password reset ticket, reducing what typically takes 7 to 10 minutes down to under a minute. The assistant seamlessly integrates with ConnectWise PSA, automating tasks like user verification and email drafting while keeping technicians in control. I encourage you to explore how this tool can enhance our ticket management process."}