{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/9f900d7b8bd34918ba2e4ad92d0e0d6b\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/9f900d7b8bd34918ba2e4ad92d0e0d6b-36e0b2214ddd50df.gif","duration":143.66,"title":"How to Manage Reviews in Glowday","description":"This Loom explains how to manage and respond to patient reviews in the Glowday dashboard. In the Insights section, viewers can click Reviews to reply by clicking Reply, typing a response, and submitting, which publishes automatically to the booking page. The video also shows how to edit previously left replies, view reviews patients have unpublished, and see reviews not yet left so requests can be re-sent by email for patients to respond. It further notes that patients can leave and manage reviews from the patient account area, including unpublishing, editing, and republishing."}