{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/9fd45f37fe5946a6ab3ceed5076ea89c\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/9fd45f37fe5946a6ab3ceed5076ea89c-155701c37c1368a0.gif","duration":158.655,"title":"How to Update Your Chat Widget","description":"This Loom shows how to update your chat widget in the site editor. You navigate to Sites, Chat Widget, open the widget editor, and edit three areas: the widget (initial prompt styling, icon, color theme, welcome message, avatar, and position and sizing), the chat window (top messaging and contact form options), and the messaging (acknowledgement messages, placeholder color, and icons). For best conversion rates, it recommends keeping the contact form to name, phone number, and message rather than adding email or address. If you have questions or need help with updates, reach out to the team."}