{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/a08b5a7272c94f229cd6f15a5e92ec9b\" frameborder=\"0\" width=\"1132\" height=\"849\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":849,"width":1132,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":849,"thumbnail_width":1132,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/a08b5a7272c94f229cd6f15a5e92ec9b-1689787340981.gif","duration":134.784,"title":"Sentiment Analysis Dashboard: Understanding Customer Insights 👍","description":"Welcome to our sentiment analysis dashboard! In this video, I will explain the purpose of the sentiment analysis page and how it can help you improve your customer experience and increase referrals. Our dashboard collects scores and verbatim from 10% of your customers at the point of referral, which are then analyzed by our AI and you. I will also walk you through the different sections of the dashboard, including the insight section, the MPS score, and the key customer insight section. By the end of this video, you'll have a clear understanding of how to optimize your advocacy program using our sentiment analysis dashboard."}