{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/a0a46bf545584b8abe17185d8d4779b1\" frameborder=\"0\" width=\"1280\" height=\"960\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":960,"width":1280,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":960,"thumbnail_width":1280,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/a0a46bf545584b8abe17185d8d4779b1-2de5be4409cb229a.gif","duration":82,"title":"CSA — A Faster Way to Handle Order tickets","description":"This Loom explains how dots is upgrading order support with centralized CSA tickets inside the dots platform. It replaces scattered Slack threads and provides instant access to the right team with clear real-time order statuses and centralized alerts across email and the dashboard. Starting a ticket is designed to be frictionless: open an order, click Ask Dots, type the request, and submit, with global support in any language via structured translation. It also clarifies that AI only structures requests and that CSA tickets should be used strictly for orders and logistics, while platform bugs, logins, or billing go to regular tech support."}