{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/a168cf1ccaaa477eaaaccf87947aa77d\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/a168cf1ccaaa477eaaaccf87947aa77d-75871762ad808809.gif","duration":2722.6,"title":"Meeting: KB - AMA and Demo","description":"In this webinar, I walked you through the value of the knowledge base in Jira Service Management (JSM), highlighting its capabilities and our future investments to make knowledge association simpler and more intuitive for admins. We discussed the common pain points in service management, such as long wait times and scattered information, and how an effective knowledge base can transform support from reactive to proactive, with some customers achieving over 40% resolution through self-service. I also demonstrated how to set up knowledge in JSM and shared insights on using AI to create knowledge articles from existing tickets. Throughout the session, I encouraged you to participate in polls and surveys to share your feedback, which is crucial for our continuous improvement. Please feel free to reach out if you're interested in advancing your knowledge journey."}