{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/a1a93cb2ba634d1e9b354499d785c894\" frameborder=\"0\" width=\"1184\" height=\"888\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":888,"width":1184,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":888,"thumbnail_width":1184,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/a1a93cb2ba634d1e9b354499d785c894-71428da9d54e5162.gif","duration":604.185,"title":"Fin's Pioneer 2026 Key Product Updates and Takeaways","description":"This Loom provides a hands-on overview of what FIN announced at Pioneer and what it could mean for teams using FIN. The biggest focus is FIN for Success, which uses outcome-driven playbooks such as onboarding, retention, and upgrade plans, and is described as more proactive than the reactive help-agent style; it is currently in beta with gradual rollout. The video also covers skills as less prescriptive, outcome-based workflows for more complex troubleshooting, plus Operator capabilities for routines, connections (for example reading Slack and GitHub), memory, and artifacts, including human-in-the-loop workflows for judgment and low-trust situations. Finally, it mentions Copilot second-generation for drafting better answers and new Apex models, including Apex Flash for Fin voice."}