{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/a25b4a48d9424562b0ef28e01dac1a15\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/a25b4a48d9424562b0ef28e01dac1a15-d703d23c4c2e2800.gif","duration":449.27,"title":"Automating Email Responses: Categorizing and Responding to Customer Feedback","description":"Hello everyone, in this video, I shared a zap I created to categorize incoming emails as negative or neutral. When an email is negative, it sends an apology response to the customer and notifies the technical team, while neutral emails receive a thank you message. I demonstrated this by sending two emails—one negative and one neutral—and showed how the zap triggered the appropriate responses. I also mentioned that a survey will be sent out after the feedback. Please take a look at how this zap functions and let me know if you have any questions!"}