{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/a266748ba8274346ae5a5dd7aa2e5715\" frameborder=\"0\" width=\"1728\" height=\"1296\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1296,"width":1728,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1296,"thumbnail_width":1728,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/a266748ba8274346ae5a5dd7aa2e5715-f3333b3d6a4ca3dd.gif","duration":80.881,"title":"How to Reply to Patient Reviews","description":"This Loom explains how to find and respond to patient reviews on your booking page. It shows navigating to Insights and then Reviews to open the review dashboard, where you can filter by practitioner, score rating, treatments, and patient names. The presenter notes that replies can be viewed for the first two reviews already handled. To respond to additional reviews, click Reply, type the response, submit, and return to edit the reply if needed. Responses can also be viewed on your practitioner page."}