{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/a278ff710cae43fa8ddf94664e64ebc1\" frameborder=\"0\" width=\"1362\" height=\"1021\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1021,"width":1362,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1021,"thumbnail_width":1362,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/a278ff710cae43fa8ddf94664e64ebc1-d9b72e13bdc70b0d.gif","duration":221.376,"title":"How to Handle Billing Exception Tasks","description":"This Loom explains how to review and resolve billing exception tasks in the Sunbound operator portal. On the homepage, operators can go to the inbox and click Billing Exceptions, which during the preview stage about 12 days before the auto pay date will be populated by comparing current statements to the previous month to identify outliers such as unusual charges, recent payments, or zero balance accounts. Each task lists the resident name and duty and opens a side panel with details. The Loom walks through examples for updating the balance with a reason and new amount, completing the task, or skipping invoice or removing the task when no action is needed."}