{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/a29cfd5f967042a78ad12ac9d4f8c77b\" frameborder=\"0\" width=\"2308\" height=\"1731\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1731,"width":2308,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1731,"thumbnail_width":2308,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/a29cfd5f967042a78ad12ac9d4f8c77b-ab6bd97764140a66.gif","duration":245.908,"title":"Enhancing Warranty Claims with Custom Tagging Functionality 🔧","description":"In this video, I walk you through the functionality we have for tagging claims, which can significantly enhance our workflow for warranties and returns. I demonstrate how customers can file warranty claims and select their preferred resolutions, such as replacements or gift cards, which we can then tag for easier management. I also highlight how we can create custom views based on these tags to streamline our processes. Additionally, I show how to set up automation rules for tagging claims based on customer responses. Please take a moment to review this functionality and consider how it can improve our claims management."}