{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/a3523e2c050c497ea16b8ae1415368cb\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/a3523e2c050c497ea16b8ae1415368cb-75f5457c688040ff.gif","duration":178.839,"title":"Customer Feedback Form and Register Workflow","description":"This Loom explains how to use the Customer Feedback Form accessed via the Incident Anonymous Reporting tab or a QR code. It shows navigating to the Team Feedback Form, where staff can write diary-style notes or submit feedback such as maintenance issues, light bulbs out, or safety concerns, and notes that the pharmacy name and submission date autofill. The form lets users enter their name, indicate whether follow-up is allowed, select a feedback classification, add a title and description, and include additional comments. Unlike some forms, submissions go directly to registers, where they can be reviewed and a copy can be generated if needed."}