{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/a41596b1106a4cfd85e7e7ce08afef60\" frameborder=\"0\" width=\"2998\" height=\"2248\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":2248,"width":2998,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":2248,"thumbnail_width":2998,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/a41596b1106a4cfd85e7e7ce08afef60-8b671414897396d5.gif","duration":297.643,"title":"Guide: External email","description":"In this video, I walk you through how to effectively use the external email feature in Wilmo to communicate with third parties regarding customer tickets. I demonstrate this by addressing a ticket about a missing package and show you how to send an email to the shipping partner, GLS, to inquire about the order status. Once I receive their response, I explain how to relay that information back to the customer. I encourage you to utilize this feature to enhance your ticket resolution process and ensure you provide accurate updates to customers."}