{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/a47893dcf4d84498802b1f09e6e32dea\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/a47893dcf4d84498802b1f09e6e32dea-f4c7e473e771d2d7.gif","duration":73.818233,"title":"1. Problem Management - Submitting a Problem","description":"In this video, I demonstrate how to capture problems within our Tokuhiti instance using the contact support new ticket option. I walk through the process of reporting a recurring high latency issue, selecting the appropriate category, subcategory, affected services, impact, and urgency before submitting the form. After submission, I confirm that the problem management team will review the issue and keep us updated. I also show how to access the problem records in the portal to view our entry. Please ensure to follow this process for any future problem reporting."}