{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/a489fa3b3409469584fc4a377b941baa\" frameborder=\"0\" width=\"1896\" height=\"1422\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1422,"width":1896,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1422,"thumbnail_width":1896,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/a489fa3b3409469584fc4a377b941baa-3196d366684c20bd.gif","duration":1151.377,"title":"Using the ATO Smart Docs Digital Assistant in product and Via MyAccess portal","description":"This Loom explains how to use the ATO Smart Docs AI Digital Assistant to get help quickly without manually searching or raising support requests. Viewers can access it by using the chat icon in the top right after logging in, where they can also see previous assistant messages and updates. To ask a question, click Ask a Question, type in a specific query, and press Enter or Send to view relevant answers in the chat panel, including clickable reference article links. If the assistant cannot answer, users can request to speak to a support analyst, receive an estimated response time, and provide any helpful screenshots or additional information; conversations may be converted into a ticket with a status icon."}