{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/a55ccff578cc42e6bdecc756fcab03ec\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/a55ccff578cc42e6bdecc756fcab03ec-d1a21cd87a15b1fa.gif","duration":344.384,"title":"Demo Video: Human-AI Conversation Control","description":"This Loom explains new session control behavior for AI agents in customer conversations, so team replies no longer end the AI. Previously, replying caused the agent to leave the conversation; now replying pauses the agent while keeping it in the thread and allows handoff back when finished. A new stripe indicates whether an AI agent is handling the conversation and shows an exit timer that counts down while the customer is silenced and restarts when they send again. The stripe turns amber on pause with a resume option, and replying also pauses automatically; internal notes and certain automation messages do not pause the agent. It is a feature preview off until Workplace enables AgentFlow and is controlled per agent deployment, not per channel."}