{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/a5bc13aed70745febbc1852dcf336dee\" frameborder=\"0\" width=\"1728\" height=\"1296\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1296,"width":1728,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1296,"thumbnail_width":1728,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/a5bc13aed70745febbc1852dcf336dee-00001.gif","duration":47.5,"title":"Integrate with Your Preferred Knowledge Base for Issue Resolution","description":"Hey there! In this Loom, I want to show you how integrating with your preferred knowledge base can help you streamline your issue resolution process. By enabling users to find documented answers quickly, we can hopefully avoid creating unnecessary tickets. For instance, if you're a new employee and need help setting up your email signature, you can simply type your question in a channel and the helpdesk bot will respond with a button that takes you directly to your preferred knowledge base. From there, you can hopefully find the answers you need without having to create a ticket. Let's make issue resolution faster and easier for everyone!"}