{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/a5d9601c536a4c4ab54c899aeee6fa2c\" frameborder=\"0\" width=\"1840\" height=\"1380\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1380,"width":1840,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1380,"thumbnail_width":1840,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/a5d9601c536a4c4ab54c899aeee6fa2c-7347509e0fa31d09.gif","duration":170.484,"title":"Purchaser-Initiated Refund Request","description":"In this video, I walk you through the process of requesting a refund for your ticket without needing to contact the event manager. To initiate a refund, simply locate your ticket confirmation email and click the My Details button, which will take you to your guest registration page where you can view the refund policy. If you decide to proceed, click Request Refund, and you'll receive an email with further instructions. You'll need to provide your purchase email, the last four digits of your card, and a brief reason for the request. Please make sure to follow these steps to complete your refund process efficiently."}