{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/a60d86e068e646bfa2b302672412c6c3\" frameborder=\"0\" width=\"1724\" height=\"1293\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1293,"width":1724,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1293,"thumbnail_width":1724,"thumbnail_url":"https://cdn.loom.com/os/loom-media-content/loom/66bd2774-1726-4c6b-87cf-c9680ef9a03a/6c61e4c4-0b3e-4d3a-b537-e23045750aa3/sessions-thumbnails-a60d86e068e646bfa2b302672412c6c3-e6832ceee09394a6.gif/binary?authToken=eyJraWQiOiJtaWNyb3MtZ3JvdXAvdGRwLW9zLWFyY2hldHlwZS9hb3RqMWZ2bjhlZmV0a2pjIiwiYWxnIjoiUlMyNTYifQ.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.HPcYTluab-3hDPcom1bpLkyOf2_J8xpgSq0YjoLNyLvn7IDVRL7B2ve9j9ZxvgvlikPUqpsb8P_weAZnp-dI8U22UiohM5TpZfKimqECkuqtLAsO-q3bClUOhUMahpsP4o-GbPksU9qDP5hn6YlO_7YLLxx3o2qs2KTewTZ2EZTph_o8I2EzUWXzG09V3dOFkyh9CrCeurdzTDkSZGljnuAobKhzW1PVM6H_AsOWcxrs7Wvz97vZySMA6awmOSoAhBG1nzJcc3lKw0EAgwo0Hx61CmHBURqny7ebuhbC3k4aRz3lSmsr7DwUtIN_JCM0qXH8vadv08wKphLLiFKApA&Expires=1788687307&Signature=ZRNhrGqqG85YOlKJ6kfMlkFQafJxKcBPSguuFBgJThyLQtqnpfLORkqZdSLXUDuvy40eClFcac9biWfz6unx4Bdtqzu13RL83hpOqUoqCz1-dL7%7E1I4GJUB6GxhSQm8sND%7EKRLGfw4-xS-5WLh69XndofuaNtClKQ8eg0f7qnb%7EO6ys5NjpFSmi1tkyarI1ss1VKDWa6OT04UpSCb1Vc-k0wbs5TFfVDbxOjA3b4lSElH3TlSeKvZ1j1sAI-wN26lf4OK7EtAZ0RV6OKjRZAnGUgKmdV3pfSsC7YgQwyNVqF8N-G1DgFKkD4jw-MXiDafbUNkFoe0%7ECMU9UiRInnOw__&Key-Pair-Id=KQOSYIR44AIC0","duration":121.130667,"title":"Reimagining Parivahan Seva for Citizens","description":"This Loom explains Reshma Baskaran’s reimagining of the Parivahan Seva website for the Build What Moves India project. She focuses on three high-frequency citizen workflows, including paying a thousand-rupee challan, optionally contesting it when there is a signal violation, completing the payment via UPI or credit card, and then downloading the receipt. She highlights that the site and chatbot are bilingual and optimized for both mobile and desktop, using AskVani, AIT, and a chatbot to simplify the steps. Reshma notes the website gets high daily traffic but is not very intuitive, so her prototype is designed to be citizen-first and explicitly action-led."}