{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/a65f5d825fd04ec0a3a70c3fd0b8dd07\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/a65f5d825fd04ec0a3a70c3fd0b8dd07-93af08baa63ebf89.gif","duration":107.266667,"title":"Using Add-ons and Exceptions for Appointments","description":"This Loom explains how to use service add-ons and service exceptions to adjust appointment experiences without creating duplicate services. Add-ons let clients or staff add extra components like enhancements or upgrades, and they can affect duration and price while appearing as separate line items at checkout and in service revenue reporting. Exceptions handle special scenarios that require different behavior, such as duration, pricing, provider assignment, or resource needs, while avoiding maintaining multiple nearly identical services. The Loom emphasizes making names and descriptions clear, keeping staff-judgment options out of self-service booking, and testing the full booking to checkout and invoice line-item reporting flow."}