{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/a67148ae881c404e963f52f749b4dd1a\" frameborder=\"0\" width=\"1280\" height=\"960\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":960,"width":1280,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":960,"thumbnail_width":1280,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/a67148ae881c404e963f52f749b4dd1a-00001.jpg","duration":63,"title":"Zoho Desk Search Issue - Setting Up Shopify - June 17th, 2019","description":"It appears the search only applies to the current section of the site you are in. This is not intuitive and confusing. It's not immediately clear why this is. It would be much more useful for the search to always search the entire KB.Example: You search for an article and find it and click on it. Then you search again for another article. If that articles is in a different category you won't find it."}